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Hotel-Restaurant Dolores respects the privacy of all its guests and business partners and treats personal information (personal data) provided by them as confidential. We collect, use and store such data with all due care, in accordance with the Dutch Personal Data Protection Act.

This document describes the Privacy Policy of Hotel-Restaurant Dolores. It explains what data we collect, how we use it and what benefits you may experience while using our website. Please take a moment to read the sections below.

1. What is Hotel-Restaurant Dolores?
Hotel-Restaurant Dolores is a hotel. Hotel-Restaurant Dolores is registered with the Chamber of Commerce under number 65332113 and is registered at Yme Dunenweg 1, 9161Bz in Hollum (Ameland).
By using the website of Hotel-Restaurant Dolores, (hereinafter: the ‘website’), you can, among other things, make online reservations, submit question and feedback forms, subscribe to the newsletter or request a brochure.
When you perform any of the above actions, you provide personal data to Hotel-Restaurant Dolores. The manner in which your personal data are used has been reported to the Personal Data Authority.

2. What information is collected and processed by Hotel-Restaurant Dolores?
Depending on the functionality of the website you use, the personal data we collect may include the following information:

information that you provide within the context of a Hotel-Restaurant Dolores service, such as your name, address, e-mail address, telephone number, passport number or ID number, credit card information including the name of the credit card holder, billing address, credit card number and expiry date;
information about your preferences and family composition, including room preferences, leisure activities, name and age of children and other information required to meet special requests;
information about your use of the website, preferred form of communication, statistical data relating to your stay and responses to special offers and surveys;

3. any other information you voluntarily provide Hotel-Restaurant Dolores Cookies
Our customers should also be aware that information and data may be collected automatically through the normal operation of our web servers and through the use of ‘cookies’. ‘Cookies’ are small text files that can be used by a website to recognise returning users, facilitate user access to and use of the website, and track usage patterns and collect statistical data that allow us to improve content and display targeted advertisements.
We also collect technical information relating to your computer each time you access a page during your visit to our websites. This information includes your IP address, operating system used and browser type. We collect this information to improve the quality of your visit to our website. The information is not sold or transferred to third parties. These temporary cookies are an integrated part of the technology used. Most browsers accept these cookies automatically, but you can delete them or have them automatically rejected. As each browser works differently, you should consult the ‘help’ section of your browser for more information on setting your preferences regarding cookies.
Cookies from Hotel-Restaurant Dolores cannot harm your computer or the files stored on it.

4. For what purposes does Hotel-Restaurant Dolores use information about you?
Hotel-Restaurant Dolores may use your personal information for the following purposes:

to enable you to use the website and to provide Hotel-Restaurant Dolores services (such as making a reservation or responding to a request for information);
for identification and verification purposes;
to process payments;
to send you information about Hotel-Restaurant Dolores’ own services, such as notices about our latest promotions and (if you have given your consent) the services of certain partners Hotel-Restaurant Dolores;
to conduct market research via surveys so that we can better meet your needs, and improve the effectiveness of our website, your experience at the hotel, our various forms of communication, our advertising campaigns and/or our promotional activities;
to generate anonymous statistical data;
to secure the website and tailor it to your needs and requirements;
to collect information about you

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